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CSR Service
The Customer Support Representative (CSR) is a professional dedicated to supporting customers in the optimisation and maintenance of agricultural machinery. The CSR is a point of reference for Sergio Bassan S.r.l. customers, providing a personalised and expert service to meet every need.
What does it do?
Contacts and Visits:
Maintains a direct relationship with customers in the assigned area, carrying out regular visits to guarantee continuous and personalised support.
Product and Service Consultancy:
Provides information and advice to customers on products, services, promotions and available opportunities, helping them make the most of our dealership’s offers.
Machine Connectivity:
Provides information on machine connectivity and related updates or opportunities, facilitating access to the most advanced technologies.
After-Sales Relationships:
Manages the relationship between the customer and the company’s after-sales service, ensuring effective and timely communication.
Updates and news:
Keeps customers updated on specific news regarding their fleet of machines and equipment, ensuring they are always up to date with the latest developments.
Customised solutions:
Customised Solutions: Proposes tailor-made solutions based on customer needs and coordinates their implementation, providing integrated support and ensuring that every service is perfectly aligned with specific requirements.
Strengths
The mission of Sergio Bassan S.r.l. is to provide an excellent service, ensuring that every customer receives maximum support for the care and optimisation of their machinery fleet. With the CSR service, every customer will always have a trusted expert available, ready to assist them at any time.
- Continuous and personalised support
- Immediate communication
- Expert consultancy
- Continuous technological innovation
Direct Contacts
FOR THE PROVINCE OF VERONA
FOR THE PROVINCES OF TREVISO, PADUA AND VENICE
